How do I cancel an order?alexei115We accept 12 hours’ notice to cancel an order or update any changes such as quantity or Shipping Address information. Just feel free to contact us via Phone or Email. Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.
Am I entitled for a replacement if the item is damaged?alexei115Yes! If this happens, we are truly sorry. If the item's defect is deemed valid, We will take care of you and cover all costs. We will send you a new product. We will make sure to correct the issue ASAP!
Will my order comes in one package?alexei115When you order multiple items at a time, they may be shipped separately as some items are located locally and some international fulfilment centres. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. So please don't panic if you don't receive all of your items at once…they are all on the way.