Where is your company located?alexei115Our head office is based in Australia. Our online store is open 24 hours a day, and you can rest assured that your orders are handled securely and with the utmost care at all times.
How do I cancel an order?alexei115We accept 12 hours’ notice to cancel an order or update any changes such as quantity or Shipping Address information. Just feel free to contact us via Phone or Email. Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.
Am I entitled for a replacement if the item is damaged?alexei115Yes! If this happens, we are truly sorry. If the item's defect is deemed valid, We will take care of you and cover all costs. We will send you a new product. We will make sure to correct the issue ASAP!
Will my order comes in one package?alexei115When you order multiple items at a time, they may be shipped separately as some items are located locally and some international fulfilment centres. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. So please don't panic if you don't receive all of your items at once…they are all on the way.
How long does It take to receive a reply for my inquiries?alexei115We respond to customers within 12 hours or maximum of 24 hour and sooner, if possible!
PROCESSING TIMEalexei115Once an order has been received, please allow approx. 1 - 2 business days for processing before the order is shipped. Once the order has been shipped, we will send you an email containing the delivery information.
ORDER CONFIRMATIONalexei115After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
How Do I Place an Order Online?alexei115
- Start shopping by browsing through our catalog and clicking on a product that you want to order.
- You can see the product details, fit and sizing, and available options on the product page. You can also change the quantity of your order from this page, after that click on "Proceed To Checkout" button to add it to your shopping cart.
- On your shopping cart page, you can also view the estimated shipping price, or to compute the final shipping price, please login. Delivery Information Page - Fill up the form (check the shipping address). After that, click on the "Continue to shipping method" button.
- Finally, You will then reach the payment information page. After confirming that everything is in order, then click on "Confirm Order". Viola, You are all set! We will begin to process your order.